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Productivity

Freshservice for your Agent

Flow can look up tasks, projects and pages in Freshservice, and with read and write access it can create and update them, for example to turn a tender’s deadlines into tasks.

It asks for your approval before it changes anything in Freshservice. Connect with an API key from your Freshservice account.

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Create a task in Freshservice for each document the Lyon tender asks for, due two days before the deadline.

Connect Freshservice in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Freshservice.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Freshservice.

What Flow can do depends on what Freshservice offers through its API and on the access you choose.

Things to ask

Type these to Flow once Freshservice is connected.

  • Freshservice

    Create a task in Freshservice for each document the Lyon tender asks for, due two days before the deadline.

  • Freshservice

    What is still open in Freshservice for our hospital bid?

About Freshservice

Freshservice is a cloud-based IT service management (ITSM) platform for incident, asset, and service desk operations. Streamline your IT support with automation and centralized control.

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