Customer support
Intercom for your Agent
Flow can read tickets and conversations in Intercom, and with read and write access it can reply to and update them.
It asks for your approval before it changes anything in Intercom. Connect by signing in with Intercom.
Connect Intercom in three steps
01
Connect an account
In Tendersight, open Settings, then Integrations, and connect Intercom.
02
Choose what the Agent may do
Choose the Agent’s access: Read only, Read and write, or Disabled.
03
Ask, or let an event start the work
Ask Flow, or have it set up an event trigger for Intercom.
What Flow can do depends on what Intercom offers through its API and on the access you choose.
Things to ask
Type these to Flow once Intercom is connected.
- Intercom
Summarise this month’s Intercom tickets from public sector customers.
- Intercom
Find Intercom tickets that show our response times, for the service level section.
About Intercom
Intercom is a customer messaging platform for live chat and support automation. It helps businesses engage, convert, and support customers at scale.
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