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All integrations

Customer support

Zendesk for your Agent

Flow can read tickets and conversations in Zendesk, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Zendesk. Connect by signing in with Zendesk.

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Summarise this month’s Zendesk tickets from public sector customers.

Connect Zendesk in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Zendesk.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Zendesk.

What Flow can do depends on what Zendesk offers through its API and on the access you choose.

Things to ask

Type these to Flow once Zendesk is connected.

  • Zendesk

    Summarise this month’s Zendesk tickets from public sector customers.

  • Zendesk

    Find Zendesk tickets that show our response times, for the service level section.

About Zendesk

Zendesk is a customer support platform for managing tickets, live chats, and help articles. It streamlines support workflows and boosts customer satisfaction for businesses of any size.

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