IMPLEMENTARE SOLUTIE CALL CENTER
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- Description
Obiectul prezentei proceduri il constituie servicii de implementare a unui sistem complet si integrat Call Center, gazduit in Datacenter-ul beneficiarului, avand in scop urmatoarele: 3.1. Servicii de implementare a unei Solutii de call center incluzand si livrarea componentelor hardware si software necesare functionarii solutiei in conformitate cu cerintele tehnice si functionale definite in prezentul document; 3.2. Servicii de management de proiect: analiza, design, instalare si configurare hardware si software, dezvoltare, integrare in arhitectura existenta, testare, punere in functiune, garantie si stabilizare precum si furnizarea documentatiei de proiect; 3.3. Servicii de suport si mentenanta pentru componentele hardware si software livrate si implementate, pentru o perioada de 60 de luni de la data acceptantei pentru punerea in productiv a solutiei; 3.4. Servicii de instruire si transfer de cunostinte catre echipa entitatii contractante. Numarul de zile pana la care se pot solicita clarificari inainte de data limita de depunere a candidaturilor: 15 Entitatea contractanta va raspunde la solicitarile de clarificari in a 11-a zi inainte de data limita de depunere a candidaturilor/ofertelor. Engie Romania este entitate contractanta conform prevederilor art. 4 alin. (1), lit. c) din Legea nr. 99/2016 avand in vedere urmatoarele: - Engie Romania nu este instituie/autoritate publica sau organism de drept public, precum nici intreprindere de drept public (astfel cum sunt acestea definite de legislatia in domeniul achizitiilor); - Engie Romania desfasoara o activitate relevanta potrivit art. 5 alin. (1) lit. b) si art. 6 alin. (1) lit. b) din Legea nr. 99/2016; - Structura capitalui Engie Romania este majoritar privat; - Conform deciziilor si licentelor (actele administrative) acordate de catre Autoritatea Nationala de Reglementare in Domeniul Energiei (ANRE), activitatile de furnizare de energie naturala si de gaze naturale, inclusiv in ceea ce priveste furnizarea reglementata, beneficiaza de exclusivitate in favoarea ENGIE Romania, in conditiile mentionate de ANRE in licentele si deciziile respective.
- Identifier
- cn1008205
- Status
- Awarded
- Estimated value
- RON 3,932,601
- Contracting authority
- ENGIE ROMANIA S.A.

- CPV codes
- Publication date
- January 15, 2019
- Deadline
- March 4, 2019
- Contract type
- N/A
- Announce type
- urn:tendersight:notices:types:ro-seap:cn
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Award criteria
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