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All integrations

Customer support

Bolna for your Agent

Flow can read tickets and conversations in Bolna, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Bolna. Connect with an API key from your Bolna account.

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Summarise this month’s Bolna tickets from public sector customers.

Connect Bolna in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Bolna.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Bolna.

What Flow can do depends on what Bolna offers through its API and on the access you choose.

Things to ask

Type these to Flow once Bolna is connected.

  • Bolna

    Summarise this month’s Bolna tickets from public sector customers.

  • Bolna

    Find Bolna tickets that show our response times, for the service level section.

About Bolna

Bolna is an AI platform for building conversational voice agents. It helps businesses automate support and streamline interactions through natural, voice-powered conversations.

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