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All integrations

Customer support

BotPenguin for your Agent

Flow can read tickets and conversations in BotPenguin, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in BotPenguin. Connect with an API key from your BotPenguin account.

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Summarise this month’s BotPenguin tickets from public sector customers.

Connect BotPenguin in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect BotPenguin.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for BotPenguin.

What Flow can do depends on what BotPenguin offers through its API and on the access you choose.

Things to ask

Type these to Flow once BotPenguin is connected.

  • BotPenguin

    Summarise this month’s BotPenguin tickets from public sector customers.

  • BotPenguin

    Find BotPenguin tickets that show our response times, for the service level section.

About BotPenguin

BotPenguin is an AI chatbot platform for customer messaging, contacts, and conversations. It helps teams manage bot-led support and lead engagement across channels.

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