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All integrations

Customer support

Charla for your Agent

Flow can read tickets and conversations in Charla, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Charla. Connect with an API key from your Charla account.

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Summarise this month’s Charla tickets from public sector customers.

Connect Charla in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Charla.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Charla.

What Flow can do depends on what Charla offers through its API and on the access you choose.

Things to ask

Type these to Flow once Charla is connected.

  • Charla

    Summarise this month’s Charla tickets from public sector customers.

  • Charla

    Find Charla tickets that show our response times, for the service level section.

About Charla

Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge.

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