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Customer support

Chatforma for your Agent

Flow can read tickets and conversations in Chatforma, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Chatforma. Connect with an API key from your Chatforma account.

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Summarise this month’s Chatforma tickets from public sector customers.

Connect Chatforma in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Chatforma.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Chatforma.

What Flow can do depends on what Chatforma offers through its API and on the access you choose.

Things to ask

Type these to Flow once Chatforma is connected.

  • Chatforma

    Summarise this month’s Chatforma tickets from public sector customers.

  • Chatforma

    Find Chatforma tickets that show our response times, for the service level section.

About Chatforma

Chatforma is a chatbot automation platform for building and managing bots. It helps teams run dialogs, segments, broadcasts, forms, and user updates from one place.

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