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All integrations

Customer support

Crisp for your Agent

Flow can read tickets and conversations in Crisp, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Crisp. Connect with an API key from your Crisp account.

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Summarise this month’s Crisp tickets from public sector customers.

Connect Crisp in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Crisp.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Crisp.

What Flow can do depends on what Crisp offers through its API and on the access you choose.

Things to ask

Type these to Flow once Crisp is connected.

  • Crisp

    Summarise this month’s Crisp tickets from public sector customers.

  • Crisp

    Find Crisp tickets that show our response times, for the service level section.

About Crisp

Crisp is a customer messaging platform for live chat, contacts, helpdesk, and campaigns. It helps support teams manage customer conversations from one shared workspace.

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