Customer support
Delighted for your Agent
Flow can read tickets and conversations in Delighted, and with read and write access it can reply to and update them.
It asks for your approval before it changes anything in Delighted. Connect with an API key from your Delighted account.
Connect Delighted in three steps
01
Connect an account
In Tendersight, open Settings, then Integrations, and connect Delighted.
02
Choose what the Agent may do
Choose the Agent’s access: Read only, Read and write, or Disabled.
03
Ask, or let an event start the work
Ask Flow, or have it set up an event trigger for Delighted.
What Flow can do depends on what Delighted offers through its API and on the access you choose.
Things to ask
Type these to Flow once Delighted is connected.
- Delighted
Summarise this month’s Delighted tickets from public sector customers.
- Delighted
Find Delighted tickets that show our response times, for the service level section.
About Delighted
Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment.
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