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All integrations

Customer support

Freshdesk for your Agent

Flow can read tickets and conversations in Freshdesk, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Freshdesk. Connect with an API key from your Freshdesk account.

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Summarise this month’s Freshdesk tickets from public sector customers.

Connect Freshdesk in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Freshdesk.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Freshdesk.

What Flow can do depends on what Freshdesk offers through its API and on the access you choose.

Things to ask

Type these to Flow once Freshdesk is connected.

  • Freshdesk

    Summarise this month’s Freshdesk tickets from public sector customers.

  • Freshdesk

    Find Freshdesk tickets that show our response times, for the service level section.

About Freshdesk

Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support.

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