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All integrations

Customer support

FuseDesk for your Agent

Flow can read tickets and conversations in FuseDesk, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in FuseDesk. Connect with an API key from your FuseDesk account.

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Summarise this month’s FuseDesk tickets from public sector customers.

Connect FuseDesk in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect FuseDesk.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for FuseDesk.

What Flow can do depends on what FuseDesk offers through its API and on the access you choose.

Things to ask

Type these to Flow once FuseDesk is connected.

  • FuseDesk

    Summarise this month’s FuseDesk tickets from public sector customers.

  • FuseDesk

    Find FuseDesk tickets that show our response times, for the service level section.

About FuseDesk

FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks. It helps support teams keep customer conversations organized so issues get routed, tracked, and resolved faster.

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