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All integrations

Customer support

Helpdesk for your Agent

Flow can read tickets and conversations in Helpdesk, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Helpdesk. Connect with an API key from your Helpdesk account.

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Summarise this month’s Helpdesk tickets from public sector customers.

Connect Helpdesk in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Helpdesk.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Helpdesk.

What Flow can do depends on what Helpdesk offers through its API and on the access you choose.

Things to ask

Type these to Flow once Helpdesk is connected.

  • Helpdesk

    Summarise this month’s Helpdesk tickets from public sector customers.

  • Helpdesk

    Find Helpdesk tickets that show our response times, for the service level section.

About Helpdesk

HelpDesk is a ticketing platform that organizes and manages customer support inquiries. It helps teams streamline their support workflows and respond to customers efficiently.

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