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All integrations

Customer support

Helpwise for your Agent

Flow can read tickets and conversations in Helpwise, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Helpwise. Connect with an API key from your Helpwise account.

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Summarise this month’s Helpwise tickets from public sector customers.

Connect Helpwise in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Helpwise.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Helpwise.

What Flow can do depends on what Helpwise offers through its API and on the access you choose.

Things to ask

Type these to Flow once Helpwise is connected.

  • Helpwise

    Summarise this month’s Helpwise tickets from public sector customers.

  • Helpwise

    Find Helpwise tickets that show our response times, for the service level section.

About Helpwise

Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. It helps teams collaborate on customer conversations more efficiently and never miss important messages.

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