Customer support
Heyy for your Agent
Flow can read tickets and conversations in Heyy, and with read and write access it can reply to and update them.
It asks for your approval before it changes anything in Heyy. Connect with an API key from your Heyy account.
Connect Heyy in three steps
01
Connect an account
In Tendersight, open Settings, then Integrations, and connect Heyy.
02
Choose what the Agent may do
Choose the Agent’s access: Read only, Read and write, or Disabled.
03
Ask, or let an event start the work
Ask Flow, or have it set up an event trigger for Heyy.
What Flow can do depends on what Heyy offers through its API and on the access you choose.
Things to ask
Type these to Flow once Heyy is connected.
- Heyy
Summarise this month’s Heyy tickets from public sector customers.
- Heyy
Find Heyy tickets that show our response times, for the service level section.
About Heyy
Heyy is a messaging automation platform for WhatsApp, SMS, Messenger, and Instagram. Streamline customer conversations across channels with one tool.
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