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Customer support

Intercom MCP for your Agent

Flow can read tickets and conversations in Intercom MCP, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Intercom MCP. Connect with an API key from your Intercom MCP account.

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Summarise this month’s Intercom MCP tickets from public sector customers.

Connect Intercom MCP in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Intercom MCP.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Intercom MCP.

What Flow can do depends on what Intercom MCP offers through its API and on the access you choose.

Things to ask

Type these to Flow once Intercom MCP is connected.

  • Intercom MCP

    Summarise this month’s Intercom MCP tickets from public sector customers.

  • Intercom MCP

    Find Intercom MCP tickets that show our response times, for the service level section.

About Intercom MCP

Intercom MCP is Intercom's hosted MCP server for accessing workspace resources. It provides a stable API surface for conversations, contacts, companies, articles, and tickets.

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