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All integrations

Customer support

Kapso for your Agent

Flow can read tickets and conversations in Kapso, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Kapso. Connect with an API key from your Kapso account.

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Summarise this month’s Kapso tickets from public sector customers.

Connect Kapso in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Kapso.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Kapso.

What Flow can do depends on what Kapso offers through its API and on the access you choose.

Things to ask

Type these to Flow once Kapso is connected.

  • Kapso

    Summarise this month’s Kapso tickets from public sector customers.

  • Kapso

    Find Kapso tickets that show our response times, for the service level section.

About Kapso

Kapso is an API platform for WhatsApp messaging, contacts, broadcasts, workflows, and serverless functions. It helps teams manage customer conversations and automate outreach from one place.

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