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All integrations

Customer support

Plain for your Agent

Flow can read tickets and conversations in Plain, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Plain. Connect with an API key from your Plain account.

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Summarise this month’s Plain tickets from public sector customers.

Connect Plain in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Plain.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Plain.

What Flow can do depends on what Plain offers through its API and on the access you choose.

Things to ask

Type these to Flow once Plain is connected.

  • Plain

    Summarise this month’s Plain tickets from public sector customers.

  • Plain

    Find Plain tickets that show our response times, for the service level section.

About Plain

Plain is a collaborative support platform for B2B teams, focused on consolidating conversations and boosting efficiency with AI. Enjoy streamlined, modern workflows to assist customers across channels from one place.

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