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All integrations

Customer support

Productlane for your Agent

Flow can read tickets and conversations in Productlane, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Productlane. Connect with an API key from your Productlane account.

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Summarise this month’s Productlane tickets from public sector customers.

Connect Productlane in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Productlane.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Productlane.

What Flow can do depends on what Productlane offers through its API and on the access you choose.

Things to ask

Type these to Flow once Productlane is connected.

  • Productlane

    Summarise this month’s Productlane tickets from public sector customers.

  • Productlane

    Find Productlane tickets that show our response times, for the service level section.

About Productlane

Productlane is a customer support and feedback platform built on Linear. It helps companies collect, organize, and act on customer feedback for better product decisions.

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