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Customer support

Pylon MCP for your Agent

Flow can read tickets and conversations in Pylon MCP, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Pylon MCP. Connect with your Pylon MCP account credentials.

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Summarise this month’s Pylon MCP tickets from public sector customers.

Connect Pylon MCP in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Pylon MCP.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Pylon MCP.

What Flow can do depends on what Pylon MCP offers through its API and on the access you choose.

Things to ask

Type these to Flow once Pylon MCP is connected.

  • Pylon MCP

    Summarise this month’s Pylon MCP tickets from public sector customers.

  • Pylon MCP

    Find Pylon MCP tickets that show our response times, for the service level section.

About Pylon MCP

Pylon is an AI-native B2B customer support platform for ticketing, chat, knowledge base, and account intelligence. It helps support teams manage customer issues across Slack Connect, Microsoft Teams, email, and in-app chat from one place.

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