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All integrations

Customer support

Re amaze for your Agent

Flow can read tickets and conversations in Re amaze, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Re amaze. Connect with an API key from your Re amaze account.

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Summarise this month’s Re amaze tickets from public sector customers.

Connect Re amaze in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Re amaze.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Re amaze.

What Flow can do depends on what Re amaze offers through its API and on the access you choose.

Things to ask

Type these to Flow once Re amaze is connected.

  • Re amaze

    Summarise this month’s Re amaze tickets from public sector customers.

  • Re amaze

    Find Re amaze tickets that show our response times, for the service level section.

About Re amaze

Re:amaze is a multi-channel customer support platform for live chat, email, and social messaging. Streamline customer conversations and automate workflows across all your support channels.

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