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All integrations

Customer support

Reply for your Agent

Flow can read tickets and conversations in Reply, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Reply. Connect with an API key from your Reply account.

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Summarise this month’s Reply tickets from public sector customers.

Connect Reply in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Reply.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Reply.

What Flow can do depends on what Reply offers through its API and on the access you choose.

Things to ask

Type these to Flow once Reply is connected.

  • Reply

    Summarise this month’s Reply tickets from public sector customers.

  • Reply

    Find Reply tickets that show our response times, for the service level section.

About Reply

Reply.io is a sales engagement platform for automating multichannel outreach and managing email campaigns. It helps sales teams boost productivity by tracking responses and centralizing campaign performance.

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