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All integrations

Customer support

Request Tracker (RT) for your Agent

Flow can read tickets and conversations in Request Tracker (RT), and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Request Tracker (RT). Connect with an API key from your Request Tracker (RT) account.

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Summarise this month’s Request Tracker (RT) tickets from public sector customers.

Connect Request Tracker (RT) in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Request Tracker (RT).

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Request Tracker (RT).

What Flow can do depends on what Request Tracker (RT) offers through its API and on the access you choose.

Things to ask

Type these to Flow once Request Tracker (RT) is connected.

  • Request Tracker (RT)

    Summarise this month’s Request Tracker (RT) tickets from public sector customers.

  • Request Tracker (RT)

    Find Request Tracker (RT) tickets that show our response times, for the service level section.

About Request Tracker (RT)

Request Tracker (RT) is a ticketing and workflow platform for managing support requests, queues, users, assets, and knowledge articles. It helps support and operations teams track work, enforce process, and keep request history in one place.

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