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All integrations

Customer support

Respond io for your Agent

Flow can read tickets and conversations in Respond io, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Respond io. Connect with an API key from your Respond io account.

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Summarise this month’s Respond io tickets from public sector customers.

Connect Respond io in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Respond io.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Respond io.

What Flow can do depends on what Respond io offers through its API and on the access you choose.

Things to ask

Type these to Flow once Respond io is connected.

  • Respond io

    Summarise this month’s Respond io tickets from public sector customers.

  • Respond io

    Find Respond io tickets that show our response times, for the service level section.

About Respond io

Respond io is an AI-powered customer conversation management platform for teams to manage, automate, and analyze conversations across channels. It centralizes chat, email, and messaging for faster, smarter customer support and engagement.

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