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All integrations

Customer support

Simplesat for your Agent

Flow can read tickets and conversations in Simplesat, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Simplesat. Connect with an API key from your Simplesat account.

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Summarise this month’s Simplesat tickets from public sector customers.

Connect Simplesat in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Simplesat.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Simplesat.

What Flow can do depends on what Simplesat offers through its API and on the access you choose.

Things to ask

Type these to Flow once Simplesat is connected.

  • Simplesat

    Summarise this month’s Simplesat tickets from public sector customers.

  • Simplesat

    Find Simplesat tickets that show our response times, for the service level section.

About Simplesat

Simplesat is a survey tool for capturing customer feedback and CSAT scores, natively integrated with helpdesk platforms. It helps teams monitor satisfaction trends and drive service improvements in real time.

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