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All integrations

Customer support

Wati for your Agent

Flow can read tickets and conversations in Wati, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Wati. Connect with an API key from your Wati account.

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Summarise this month’s Wati tickets from public sector customers.

Connect Wati in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Wati.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Wati.

What Flow can do depends on what Wati offers through its API and on the access you choose.

Things to ask

Type these to Flow once Wati is connected.

  • Wati

    Summarise this month’s Wati tickets from public sector customers.

  • Wati

    Find Wati tickets that show our response times, for the service level section.

About Wati

Wati is a WhatsApp Business API platform that automates marketing, sales, and customer support. It helps businesses engage customers, send notifications, and manage conversations at scale.

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