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All integrations

Customer support

Zoho desk for your Agent

Flow can read tickets and conversations in Zoho desk, and with read and write access it can reply to and update them.

It asks for your approval before it changes anything in Zoho desk. Connect by signing in with Zoho desk.

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Summarise this month’s Zoho desk tickets from public sector customers.

Connect Zoho desk in three steps

  1. 01

    Connect an account

    In Tendersight, open Settings, then Integrations, and connect Zoho desk.

  2. 02

    Choose what the Agent may do

    Choose the Agent’s access: Read only, Read and write, or Disabled.

  3. 03

    Ask, or let an event start the work

    Ask Flow, or have it set up an event trigger for Zoho desk.

What Flow can do depends on what Zoho desk offers through its API and on the access you choose.

Things to ask

Type these to Flow once Zoho desk is connected.

  • Zoho desk

    Summarise this month’s Zoho desk tickets from public sector customers.

  • Zoho desk

    Find Zoho desk tickets that show our response times, for the service level section.

About Zoho desk

Zoho Desk is a context-aware helpdesk platform that helps support teams track, manage, and resolve customer tickets. It streamlines workflows and gives you actionable insights into every customer interaction.

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